Claims & Returns

Return Process

Initiate a Return

As stated in Greenbridge’s Terms & Conditions, our Return Authorization Policy is as follows:

Claims and Returns

Customers must reject alleged nonconforming products within 30 days after delivery for nonconformities reasonably discoverable on inspection and within 90 days after delivery for latent nonconformities. After these periods, acceptance cannot be revoked.

Product Quality Claims

If you encounter a product that does not meet specifications (e.g., breaking, dusting, splitting, contamination, etc.), please contact our customer service team at 800-548-9557 or via email at CSR@Greenbridge.com.

• Customer service will open a Return Material Authorization (RMA) case and guide you through the necessary steps.
• If requested in writing by Greenbridge, return the alleged nonconforming products in the same condition as when received. This allows us a reasonable opportunity to examine and test the products.

Logistics Claims

If the product quality is as expected but the package or pallet is damaged, missing pieces, shipped in the wrong color, or duplicated, note the logistics claim on the Bill of Lading (BOL) at the time of receipt.

• Greenbridge reserves the right not to accept any logistics claims not noted on the BOL.
• Third-party, collect, or pickup orders are not the responsibility of Greenbridge for freight claim or reimbursement.

Returns Outside of Quality and Logistics Issues

A restocking fee of $550 per pallet will be applied for any preapproved return outside of quality and logistics returns. The customer is responsible for return freight and insurance. Returned products must be in original packaging and sellable condition (no damaged pallets or packages, missing pieces, etc.). Make-To-Order (MTO) and Made-To-Assembly (MTA) products are not eligible for return, nor are products shipped more than 60 days prior.

Suspect a Quality Problem?

Begin the process by completing the form on this page. 

Upon submission, Greenbridge will review your request and contact you to coordinate sending one problem coil back to the manufacturing location with an RMA number. Greenbridge will provide a UPS account number to cover the return shipping fee.

• Upon arrival, our Quality Control team will review and test the coil.
• Results will be shared with the customer.
• If a quality problem is identified, Greenbridge will pay for the return freight of the entire pallet.
• Once all products are returned (if deemed a QC problem), a credit will be issued.
• Customers should send a new purchase order for replacement products.

All Other Reasons for Return

Greenbridge will review the request based on age, MTO/MTA status, etc. Penalties may apply.

• An MRA number will be given to the customer along with return instructions if approved.
• No return will be accepted for products shipped over 60 days prior or for MTO/MTA products.
• Penalties include a 15% restock fee or $550 per pallet.

For returns due to RSM error, CSR error, or shipping error, Greenbridge will pay for return freight. No penalties apply, and a new purchase order is required for replacements.

For customer errors or accommodations, the customer is responsible for all freight charges, and penalties apply.

For freight damage, credit will be based on meeting the new Terms and Conditions Section 4 Logistics Claims. Once returned, a credit will be issued. The customer should advise if a new purchase order is required.

Note: Returns for repair, battery-operated tools, pneumatic-operated tools, or machines are handled by the Tool Department. To begin the return or repair process for tools please contact our Customer Service Representative, Carolyn Mast at cmast@greenbridge.com or 330.621.0061 and she can further assist you with the changes and / or provide to you further information.